General Reekooz FAQ

Reekooz only sells over-the-counter (OTC) medicines. OTC medicines are drugs you can buy without a prescription from your doctor. They do not require approval from a pharmacist.

Shipping within the United States is free.

Orders are normally processed and shipped within 48 hours.

We do! Please note that shipping costs vary depending on where you are in the world.

Just your name, email, and shipping address.

No. The Health Ministry guidelines prevent our pharmacies from taking back any medicines once they have left the pharmacy. Therefore, Reekooz is unable to accept any returns.

We accept all major credit cards. If you need a different mode of payment, contact our customer care team at focus@reekooz, and we will be happy to try and accommodate your needs.

Our website has no hidden taxes, fees, or surcharges. The only charges you will experience are the cost of your products, as listed on our website, and shipping costs if you are shipping outside the United States.

We are not responsible for any charges imposed upon you by your local customs agency or by any other governmental body. We assume all costs on our end. In general, the U.S. government does not impose any charges. However, other countries have been known to charge extra fees, and this is beyond our control. If you have concerns, please inquire locally before ordering from us. Unfortunately, unexpected customs charges are neither grounds for order cancellation nor will we refund you anything you have been charged.

Customers in the United States can pay by: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and nearly all debit cards. We also accept Apple Pay and Google Pay.